Now in my fourth decade of agency, I’ve supported countless landlords through the rental process and my advice – be it to an individual, accidental or portfolio landlord – has remained the same. Here are my top tips for a successful tenancy:

• Get to know your tenants

It’s natural to want to learn more about the people who might be moving in to your property, so it’s sensible to ask your agent for more information on a potential tenant – and often, they are keen to put together a biography themselves. This usually includes their profession, where they lived previously and why they are seeking to rent as well as if their children go to school locally. Some also provide a family photograph. Being equipped and briefed may help you in your decision-making process. Landlords will often comment that the right person creates the right tenancy, so working with your agent to find them is key.

• Handover ready

The tenancy has been agreed and the day of the big move is here. But if a tenant arrives at their new property and finds it hasn’t been properly cleaned, it doesn’t create the best first impression. Ahead of time, make sure everything has been done to a professional standard; a spotless property at start of the tenancy greatly reduces the chance of any disputes over cleaning at the end. Beyond presentation, ensure technology inside and out of the property is all in working order, too. And as for the cupboard door that’s hanging off its hinges – fix it. The quirks you are used to as homeowner will not be appreciated by an incoming tenant and need to be addressed in advance.

• Communication is key

Seamless landlord/tenant communication will pave for the way for a harmonious relationship. A personal introduction when they move in is always well received and can set the tone for the onward tenancy. If you are managing the property, it’s vital that your tenant has your contact details – and that you are fully available to them for any issues that may arise. If you decide you want your letting agent to manage the property, they will handle the day-to-day running. All kinds of landlords choose this route and it is often the preferred choice for those based overseas due to the speed and efficiency that comes with a localised service

• Demonstrate flexibility

Being as flexible as possible makes good sense – and not just when agreeing the tenancy. While various requests may have been met in advance, others may come in after the move. For example, a family might ask for some blackout blinds in the bedrooms a few days after taking their keys. It’s worth being amenable and – where possible and appropriate – facilitating these types of requirements throughout the term.

Further information

Contact Louise Good